Communication
-
Six Applications Of Design Thinking For Better Customer Experience
Design Thinking is rooted in empathy and iterative learning, which are essential for businesses to truly understand their customers’ viewpoints. The method guide its users towards making not just small improvements to their existing product or service, but also fundamentally changing how they interact with their users, in this case, their customers. As a design…
-
3 Biggest Challenges Facing The CX Leader (+ How To Overcome Them)
As the driving force behind the organisation’s CX initiatives, the role of a CX leader comes with its own set of challenges. In this article, we’ll explore the 3 biggest challenges faced by CX leaders and strategies to overcome them. Challenge 1: Aligning Cross-Functional Teams Creating a seamless and consistent customer experience often requires collaboration…