Customer Service

  • Private Threads: The Evolution Of Customer Service To Direct Messaging

    Private Threads: The Evolution Of Customer Service To Direct Messaging

    Direct messages (DMs) are becoming the new front line of customer service. Recent data from HubSpot Blog Research has put a spotlight on a compelling trend: a 4% increase in customers turning to DMs for service inquiries in just one year. In 2022, 15% of social media users sent a direct message for customer service,…

  • What Is The Difference Between Customer Experience and Customer Service?

    What Is The Difference Between Customer Experience and Customer Service?

    In our pursuit of customer-centricity, the terms “Customer Experience” and “Customer Service” are often used interchangeably causing confusion for many. While they share the common goal of enhancing the customer journey and bringing delight to the customers, these concepts are distinct in their scope and approach. Understanding the differences between the two is crucial for…