CX Leader

  • 3 Biggest Challenges Facing The CX Leader (+ How To Overcome Them)

    3 Biggest Challenges Facing The CX Leader (+ How To Overcome Them)

    As the driving force behind the organisation’s CX initiatives, the role of a CX leader comes with its own set of challenges. In this article, we’ll explore the 3 biggest challenges faced by CX leaders and strategies to overcome them. Challenge 1: Aligning Cross-Functional Teams Creating a seamless and consistent customer experience often requires collaboration…