CX value
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Proving CX Value: Building A Business Case That Speaks Volumes
It is well acknowledged that stellar CX is the linchpin for cultivating customer loyalty, elevating brand prestige, and enhancing customer lifetime value, underscoring the tangible value of CX. Data from Forrester reveals that companies excelling in CX outshine their peers on the S&P 500 index by an impressive 80%. However, despite this compelling evidence, the…