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How To Create A Customer Persona (With Template)
Customer personas give you a snapshot of your real, ideal customers. We shared about how they are vital to a business’ customer experience and marketing strategy in our piece, “What Are Customer Personas? (+Why You’d Need One)”. Now, we’re sharing a nifty tool – The Customer Persona Canvas. It’s a simple, no-fuss template to help…
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Easy To Use Customer Journey Map Templates (With Examples)
Customer journey maps are a visual representation of the customer’s interaction with your brand from start to finish. These maps serve as a tool to pinpoint areas for improvement at each customer touchpoint, while also assisting teams in the search for effective solutions. In ‘An Easy Guide To Creating Your Customer Journey Map‘, we explained…